Shipping policy

ROAR BEAR Shipping Policy

Last updated: September 14, 2026

RoarBear ships adult silicone dolls and related products from Shenzhen, China. We use plain outer packaging where the carrier and destination rules permit. Please review the product page and checkout information before placing an order.

1. Order processing and dispatch

Production time and transit time are separate. The applicable production or preparation time is shown on the product page or confirmed by our team before payment. Made-to-order, customized, heavy, or oversized products may require additional preparation time. We will contact you if the expected timing changes materially.

2. Shipping rates and delivery estimates

Shipping charges and available services are calculated at checkout when a route is available. For heavy or oversized products, freight or a destination-specific quotation may be required. Delivery estimates are not guaranteed and may be affected by the carrier, customs, weather, remote-area service, or other events outside our control. We will confirm the applicable route, charge, and estimated timing before dispatch when checkout cannot calculate them.

3. Destinations and service availability

We currently aim to support the United States, selected European destinations, Brazil, Russia, and other locations shown as available at checkout. Availability depends on carrier service, payment approval, customs rules, sanctions, and local law. We do not accept an order where shipment or import is prohibited. Contact us before ordering if you are unsure whether delivery is available to your address.

4. Tracking and delivery

After dispatch, we send a shipping confirmation with the available carrier and tracking information. Tracking scans can take time to appear. Customers must provide a complete delivery address and a reachable telephone number and should monitor carrier or customs requests.

5. Duties, taxes, and import fees

Unless checkout expressly states that duties and taxes are included, the customer is responsible for import duties, VAT or sales tax, customs clearance, brokerage fees, and other destination charges. We will identify whether the applicable shipment is DDP (duties paid) or DAP (duties payable by the customer) before dispatch when a separate quotation is required. Customers are responsible for checking local import and ownership rules.

6. Damage, loss, and delay

Please inspect the outer package at delivery and contact us as soon as possible if it is damaged, missing, or delayed. Keep the product, shipping label, and all packaging while the carrier claim is reviewed. We will reasonably assist with carrier claims, but carrier and customs decisions may affect the outcome.

7. Address changes, refusal, and failed delivery

Please verify your address before payment. Changes after dispatch may not be possible. If a parcel is returned because of an incorrect or incomplete address, refusal, unpaid destination charges, or an unsuccessful delivery attempt, additional shipping, storage, customs, or return costs may apply before any reshipment or refund is considered.

8. Contact

For shipping questions, send your order number and destination to 450945877@qq.com. A return address is provided only after written return authorization. Nothing in this policy limits mandatory consumer rights that apply in your country.